Learning & Development

A highly skilled and motivated workforce equals competitive advantage. LEAD Consulting Solutions provides workshops which focus on building the professional skills critical to success in today’s workplace. Our approach is to customize our workshops to the specific needs and culture of our clients. We commit to providing our clients with:

1.  Relevant solutions for identified learning needs

2.  The right technology for transferring knowledge and skill to the job Professional Sales and Negotiation Skills, Core Leadership & Management Skills, and Instructional Design and Development.

Skill Development


In the workplace, people are constantly confronted with situations that challenge their ability to work to their full potential. These situations and challenges can range from being able to effectively handle an angry customers, to working with an uncooperative co-worker, to balancing a heavy workload, to being an effective contributor on a committee, to leading a task force or to presenting a recommendation to a senior management team. 



People need to be able to skillfully manage workplace challenges in order to be effective, productive and capable of working to their full potential. To help clients build a more productive work force, we concentrate on the following three training and development client services:

  1. Leadership and Management Skills

  2. Consultative Sales, Negotiation and Strategic Selling Skills

  3. Instructional Design and Development

  4. Training Implementation

LEADER Consulting Solutions provides workshops which focus on skills critical to success in today’s workplace.  We believe in customizing these programs to the specific needs of our clients.  Our training & development practice focuses on three professional skills categories:

Leadership and Management Skills

Leadership &  Management Skills

This workshop series focuses on the knowledge and skill needed to effectively lead, manage and coach people to achieve their full potential.  Participants learn the principles and skills to help people achieve performance excellence.  Workshop modules include knowledge and skill development in the following topic areas:

  1. Leadership Coaching Essentials

  2. Interpersonal Effectiveness

  3. Interviewing and Selection

  4. Managing Performance Excellence

  5. Motivation through Delegation

  6. Giving Recognition and Feedback

  7. Professional Development Planning

  8. Leading Change

  9. Leading Problem Solving & Decision Making

  10. Project Management

Professional Sales, Negotiation and Strategic Selling Skills

Relentless competition, high customer service expectations, multiple decision makers and rapidly changing technologies are just a few trends challenging sales professionals. 

A sales professional’s success is dependent on their ability to effectively work up, down and across the departments and functions within their organization; additionally, they need to penetrate and build relationships within key functions in their customers’ organizations.

In this series of workshops, participants learn how to effectively discover customer needs, build solid relationships, influence decision making processes, negotiate mutually beneficial agreements and build strategic supplier - customer relationships.

Workshop modules include knowledge and skill building in the following topic areas:

  1. Effective Sales Communications

  2. Designing Effective Presentations

  3. Delivering Effective Sales Presentations

  4. Sales Negotiations

  5. Strategic Selling

Instructional Design & Development

In addition to workshops offered by Norris  Associates, we help our client’s with high quality instructional design, development, and delivery of custom training solutions.  To accomplish this, we follow a disciplined instructional design and development process:

  1. Analyze the training needs

  2. Develop a training mission and goals

  3. Create an audience profile

  4. Write learning goals & objectives

  5. Analyze and outline training content

  6. Layout a course map

  7. Select learner activities

  8. Create detailed plans

  9. Produce media

  10. Develop the course or training program

  11. Evaluate the course or training program


In our instructional design and development practice we commit to:

  1. Provide high quality learning solutions.

  2. Recommend the best design solution for identified learning needs.

  3. Use of the right learning technology to  ensure time efficient and cost effective learning solution.

  4. Developing training that transfers knowledge and skill to the learner’s job.


To accomplish this, we explore all design solutions, including:

  1. Experiential learning workshops and  seminars.

  2. Interactive computer based training learning solutions.

  3. Distance learning alternatives including online asynchronous, e-Learning asynchronous, and Webinar synchronous learning solutions.

  4. Blended design solutions


Learning Implementation

Once the training solutions have been designed and developed we assist our clients in implementing their solutions.  To accomplish this we serve our clients in the following roles:

1. Trainer — Train the Trainer Strategies

2. Workshop Leader

3. Coach

4. Project Manager

5. Meeting Planner

LEADER Consulting & Coaching Solutions

Contact Tom Norris

tom@leaderconsulting solutions.com

(760) 685-6910

San Francisco | North America

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